WELLSERV Patient Support
Need help signing in, resetting your PIN, or viewing results? Our team can assist with access issues and app-related questions.
What to include
Share your patient ID, visit date, and branch. Avoid sending full medical results in chat; we can confirm details securely.
Account Deletion Request
To request account deletion, follow the steps below. This process is informational only and is handled by our support team.
How to request deletion
- Contact us via Facebook Messenger or email wellservmedicalcorporation@gmail.com.
- Include your full name and the clinic/branch where records were created.
- Identity verification is required before deletion is processed.
What will be deleted
- App access credentials.
- Patient portal access.
- Linked account identifiers.
Data that may be retained
Medical and laboratory records may be retained as required by Philippine health regulations and applicable laws.
Processing time
Typically within 30 days.
How we can help
- Login, PIN reset, and access code questions.
- Viewing lab results, prescriptions, and visit history.
- Reporting an issue in the WELLSERV Patient app.
Clinic concerns
For same-day clinical needs, please contact your WELLSERV branch directly during business hours.
Privacy and security
We only use your information to provide care and support. Review our privacy policy for details on how your data is handled.
View privacy policy